FAQs


Shipping Questions:

▼ How much are shipping charges?
UPS Ground Shipping (default): FREE in continental USA for orders over $50. $9.25 for orders below $50.
UPS 2nd Day Air: $17
UPS Next Day: $22
 Can I ship to a P.O. Box?
We only ship via UPS at this time and can not ship to a P.O. Box.
 How long until I receive my order?
We usually ship your order within 1-2 business days after receiving your order. This map will show an estimate of how long it will take for you to receive the package once it is in transit.

 Do you charge sales tax?
Sales tax will only be charged to orders shipping within New York State. Sales tax is calculated by the shipping county.
 Do you ship internationally?
For international shipping, please contact us at info@drschellerusa.com or call 001-212-221-4600.

Product Questions

 Where are your products manufactured?
Our products are manufactured in Baden-Baden, Germany, using Good Manufacturing Practices (GMP) and certified ISO-9001:2008 standards.
 Are your products tested on animals?
Our products and ingredients are not tested on animals.
 Are your products vegan?
Our products do not contain any animal ingredients and are registered with the Vegan Society.
 What is your product shelf life?
Our products are naturally preserved to last about 2 years unopened, and 6 months once used. We recommend storing products in a cool, dry area.

Returns/Exchange Questions

 What is your return policy?
To return or exchange a product purchased directly from us via website, phone or fax, please call 800-932-0168 or 212-221-4600 or email info@drschellerusa.com to obtain a RMA number (Return Merchandise Authorization).

All returns and exchanges must be returned within 30 days of the purchase date, and shipping and handling are not included in the refund amount. Refunds will be processed within 15-21 days against the original method of payment. Regent Bond Inc reserves the right to change the policy at their sole discretion.

Once you have obtained the RMA number, please ship well packed products to:
Regent Bond Inc
C/O Dr Scheller Returns
1123 Broadway, Suite 1217
New York, NY 10010

You are required to pay return shipping. If you have purchased the product from one of our retailers, please return to the original place of purchase.

Payment Questions

 What payment options do you accept?
We accept payment from Visa, Mastercard, American Express credit cards, and PayPal. Your credit card will be charged by "REGENT BOND INC", the distributor company of Dr Scheller USA.