Frequently Asked Questions

Quickly jump to questions regarding: Returns/Exchange, Payment, Product

Shipping Questions

How much do you charge for shipping?
Shipments to the 48 contiguous states:
UPS Ground - $9.75 flat rate for orders below $30. Free for orders $30 and above.
UPS 2nd Day - $17 flat rate for all orders
UPS Next Day Air - $22 flat rate for all orders

Shipments to Hawaii, Alaska, US Virgin Islands & Puerto Rico:
UPS Ground - $15 flat rate
UPS 2nd Day - $25 flat rate
UPS Next Day Air - $50 flat rate

Do you charge sales tax?
Sales tax will only be charged to orders shipping within New York State and the rate varies by county.

Do you ship to PO Boxes?
We do not ship to PO Boxes. Please provide a commercial or residential address at checkout.

Do you ship internationally?
We generally do not ship internationally but there are exceptions. For international shipping, please contact us at 800.932.0168 or info@drschellerusa.com prior to placing an order.

When can I expect to receive my order?
That depends on your shipping address and shipping method selected. We usually ship items out within 1 to 2 business days after an order is placed. You should receive your package within 8 days if there are no delays.

How can I track my package?
We will email you the tracking info once the package ships out.


Return/Exchange Questions

How do I return/exchange a product?
To return/exchange a product purchased directly from us via website, phone or fax, please call 800.932.0168 or email info@drschellerusa.com to obtain a Return Merchandise Authorization (RMA) number. Any products purchased from one of our retailers must be returned to the original place of purchase.

Once you have obtained the RMA number, please ship well packaged products to:
Regent Bond Inc.
C/O Dr. Scheller Returns
1123 Broadway, Suite 1217
New York, NY 10010

When can I expect to get the refund?
Refunds will be processed within 15 to 21 days against the original method of payment. We reserve the right to change the policy at our sole discretion.

Will the shipping and handling fees be refunded?
Shipping and handling fees are not included in the refund amount. You are required to pay for return shipping.

What is the deadline for returns/exchanges?
For all returns/exchanges, an RMA number must be requested within 30 days of the purchase date and we must receive the returned merchandise within 2 weeks after the RMA number is provided.


Payment Questions

What form of payments do you accept?
We accept payments from Visa, Mastercard, American Express and PayPal.

Why did I get charged by Regent Bond Inc?
Regent Bond Inc is the distributor company of Dr. Scheller USA products. It is not a fraudulent charge and there is no need to be concerned.


Product Questions

Where are your products manufactured?
Our products are manufactured in Baden-Baden, Germany using Good Manufacturing Practices (GMP) and certified ISO-9001:2008 standards.

Am I purchasing directly from the manufacturer?
No, you are purchasing the products through Regent Bond Inc, the Distributor company of Dr. Scheller USA products.

Are your products tested on animals?
Absolutely not. Never in the past and never will in the future.

Are your products vegan?
Most of our products are registered with the Vegan Society. One exception is the Thistle & Chia Rich Nourishing Day Care which contains bees wax and lanolin.

What is the shelf life of your products?
Our products are naturally preserved to last about 2 years unopened and 6 months once opened and used.

How do I prevent the products from spoiling?
Store products in a cool, dry and dark place. Avoid opening products unless you intend to use them. Clean and dry your hands before applying a cream or use a clean cosmetic spatula. Close the lid of the products tightly after every use.



For all other questions, feel free to contact us at 800.932.0168 or info@drschellerusa.com.